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Commenting on the reversal, Ho said that it "says something" about the user experience design of SimplyGo. "And secondly in the rush to sunset the older system without regard to user needs and confidence," she added. "Takes courage to reverse the decision. So I salute those with the courage to do so." Ho's post has garnered over 770 reactions and 150 comments. In the comments, several netizens agreed with Ho's assessment. "It's about taking accountability and making things better," one of them said. "Very often we question why people make mistakes. Not many can appreciate the courage to own the mistake and change for the better," another said. In his Facebook post, Chee said he has tasked LTA to study ways to enhance the features and improve the user experience for ABT cards. "In particular possible solutions for ABT cards to display fare deductions and stored value card balances at fare gates and bus card readers," he added.
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